Privacy policy

Privacy Policy

Nagano Rewards Co., Ltd. (hereinafter referred to as "our company"), is a business entity of "planning and operations of benefits for rewards and e-commerce programs for corporate customers", which is our business, should show standards for the appropriate handling of personal information as a company that contributes to society. We recognize the importance of properly handling personal information and have established a privacy policy (hereinafter referred to as "this policy") as follows. We will do our utmost to protect personal information and individual rights and interests. In addition to this policy, the Company shall provide supplementary matters to the privacy policy (hereinafter referred to as the "Supplement") for each service provided by the Company (hereinafter referred to as the "Supplement") regarding the handling of personal information in each service provided by the Company. ) may be stipulated. Please also check this supplement when using our services.

Article 1 (Personal Information Protection Policy)

  1. When acquiring personal information, we will specify the purpose of use as much as possible and acquire personal information to the extent necessary to achieve that purpose.

  2. When acquiring personal information directly from the individual in writing, we will acquire the personal information to the extent necessary after informing them of the company name, the name and contact information of the personal information protection manager, the purpose of use, etc.

  3. Personal information will be used within the scope of the purpose of use. In addition, we will establish and implement procedures to take necessary measures to ensure that personal information is not used for purposes other than those intended.

  4. We will manage the personal information we hold in an appropriate manner and will not disclose or provide it to a third party without the consent of the individual.

  5. We will manage the personal information we hold in an accurate and up-to-date state within the necessary scope according to the purpose of use, and take reasonable safety measures against the risk of leakage, loss or damage of personal information. We will strive for prevention and correction.

  6. When outsourcing the processing of personal information, we will oblige by contract not to leak or provide it to a third party, and we will implement appropriate management for the outsourcee.

  7. Complaints and consultations regarding the personal information held by the Company will be dealt with by contacting the inquiry desk of the Company.

  8. We will comply with laws and regulations regarding the handling of personal information, national guidelines and other norms.

  9. We will establish a personal information protection management system, review it regularly, and continuously improve it.

 Article 2 (Definition of Personal Information, etc.)

  1. In this policy, "personal information" means personal information defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, including subsequent amendments).

  2. In this policy, "user information" means information including personal information provided by the user in our service, usage information of our service, which we collect based on this policy and this supplement. increase.

  3. In this policy, "user" means an individual or corporation who uses our service from within Japan.

 Article 3 (Provision to Third Parties)

We will strictly manage personal information and user information and will not provide it to third parties except in the following cases.

  • When the individual is notified in advance of the acquisition method, purpose of provision, items of personal information to be provided, etc., and with the consent of the individual

  • When based on laws and regulations

  • When it is necessary to protect a person's life, body or property and it is difficult to obtain the consent of the individual

  • When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the individual.

  • When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the person concerned When there is a risk of interference

 Article 4 (Deposit)

The Company may outsource its administrative work (including, but not limited to, delivery operations, printing operations, computer operations, payment operations, and incidental operations, etc.) to a third party (based on the contract). (Including cases where the subcontractor subcontracts to another company.), we may entrust personal information and user information to the subcontractor after taking protective measures.

Article 5 (Request for Disclosure, etc. of Retained Personal Data)

Regarding requests for notification of the purpose of use of retained personal data, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as “disclosure, etc.”) , Please refer to "Handling of Personal Information" and "Procedures for Disclosure of Personal Information" below.

 Article 6 (Contact point for inquiries)

Regarding this policy, this supplement, and the handling of personal information by our company, please refer to the following "About the handling of personal information" [Contact for inquiries and requests for disclosure, etc. regarding personal information].

 Article 7 (Authorized Personal Information Protection Organization)

The name of the accredited personal information protection organization to which our company belongs and the contact point for complaint resolution are as follows.

Name of authorized personal information protection organization: Japan Information Economy and Society Promotion Association Complaints should be submitted to: Personal Information Protection Complaints Counseling Office

Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032

Phone: 03-5860-7565 0120-700-779

 Article 8 (Procedures for changing this policy)

In addition to complying with Japanese laws and regulations and other norms applicable to the personal information we hold, we will review the operational status of the handling of personal information including user information from time to time and strive to continuously improve it. We may change this Policy from time to time. We will post any material changes to this Policy on our website together with the most recent version of this Policy. Changes to this policy shall apply from the time we post them on our website. However, in the case of changes to the content that require the consent of the person under laws and regulations, the consent of the person shall be obtained in the manner prescribed by the Company.

 About the handling of personal information

Purpose of use

In addition to using the acquired information for the following purposes, we may establish supplementary matters to the privacy policy (hereinafter referred to as "supplement") for each service for which we are the business owner. When using our service, please also check the supplement.

Target information: Inquiries to the website

Purpose of use: To respond to inquiries

Target information: Inquiries to the call center

Purpose of use: To respond to inquiries

Target information: Personal information about business partners

Purpose of use: For sales activities and management of business partners

Target information: Personal information related to campaign application

Purpose of use: To manage campaign applications

Target information: Personal information of job applicants

Purpose of use: For communication regarding selection and acceptance/rejection

Target information: Personal information on employees and retirees

Purpose of use: For employment and personnel management

  Procedures for disclosure of personal information

  1. We will notify the person of the purpose of use, disclose retained personal data, disclose records provided to third parties (including records provided to third parties), correct, add or delete content, suspend use, erase and If you are requested to stop providing personal information to a third party (hereinafter referred to as “disclosure, etc.”), we will conduct an internal investigation on personal information and respond without delay. *However, we may not be able to respond to disclosure, etc., depending on the content of your request. In that case, we will try to answer the reason as well.

  2. When making a request for disclosure, etc., please follow the procedure below and send it by mail. We may not be able to accept your request if there are any deficiencies or deficiencies in the content of your request. In addition, regarding the notification of the purpose of use or request for disclosure, we will charge ¥ 3,000 as an administrative fee for each time by transferring to the account designated by our company. You will be responsible for all costs associated with the procedures.

  3. Personal information obtained from the “Application for Disclosure of Personal Information” will be used for responding to inquiries and will not be used for any other purpose.

 When the person makes a request

When requesting disclosure, etc., please prepare the following documents and send them by delivery record mail.

  1. Personal information disclosure request form

  2. Please request the above personal information disclosure request form to the contact point below

  3. Identity verification documents

  4.  copy of a document that can verify your name and current address, such as a driver's license, passport, or health insurance card.

 When an agent makes a request

If the person requesting disclosure, etc. is a legal representative or an agent entrusted by the principal, please enclose the following documents in addition to the documents in the preceding paragraph.

- Legal representative

  1. Documents to confirm that you have legal representation A copy of your family register, or in the case of a person with parental authority, a copy of your health insurance card with dependents written on it is also acceptable.

  2. Documents to confirm the identity of the legal representative. A copy of a document such as a driver's license, passport, health insurance card, etc. that can confirm the name and current address of the representative.

- In the case of an agent by delegation

  1. Power of Attorney (Documents attached to request form for personal information disclosure, etc.)

  2. Personal seal certificate (issued within 3 months)

  3. Documents to confirm the identity of the delegated agent

  4. A copy of a document that can confirm the name and current address of the agent, such as a driver's license, passport, health insurance card, etc.

*For details regarding disclosure, etc., please contact the disclosure request counter below.

Safety control measures

In handling personal information, we take security control measures from an organizational, human, physical, and technical perspective. In principle, personal information is stored in Japan, but when storing it in a foreign country, we will implement security control measures after understanding the system for protecting personal information in the country concerned.

Contact point for inquiries and requests for disclosure, etc. regarding personal information

Name: Nagano Rewards Co., Ltd. Personal information consultation desk
Location: 2-44-21, Mayumida, Nagano-shi, Nagano-ken, 381-0052 Japan
Personal Information Protection Manager: Compliance & Legal Department
Email: privacy@naganorewards.com

 

Date of enactment: October 1, 2021
Date of revision: September 15, 2023
Nagano Rewards Co., Ltd.
President: H Bynke